BMC Helix Enterprise Service Management

Smart Automation

Automated request fulfillment, concise answers, and recommendations without human agent involvement.

Empowered Multi-Channel Support

Let employees engage with support through the channel of their choice.

AI-Powered Conversations with HelixGPT

Generate human-like conversations to increase employee satisfaction with BMC HelixGPT Employee Navigator.

Configure workflows with case templates

Incorporate department-specific requirements such as to-dos, checklists, surveys, dynamic fields, email templates, and notifications to drive consistency across services.

Accelerate setup with prebuilt solutions and automation

Segment work by lines of business and integrate automation tools, integrations, and BMC HelixGPT Employee Navigator for recommendations, automatic fulfillment, and knowledge queries.

Capture and use collective knowledge

Easily curate and make use of knowledge to improve decision-making and service delivery with BMC HelixGPT Knowledge Curator.

Collaborative Workflow Automation

Use cross-functional automated workflows for employee onboarding. Create new agentic AI-powered processes to meet individual or business-wide needs with BMC HelixGPT Agent Builder.

Unified Case Management and Knowledge Sharing

Work on cases together, share messages between teams, and collaborate on knowledge articles spanning multiple areas to share expertise.

Scalable and Transparent Analytics

Provide transparency and scalability to help departments expand improvement areas to further increase efficiency.