Business Process

Business Process Managemen-SAP Roadmap Contents at a Glance PART I Business Process Management: A New Strategic Context? 1 Introduction ........................................................................................ 21 2 The Evolution of Process Management ................................................ 35 3 Enterprise Architecture and Business Strategy ..................................... 53 4 Enabling Technologies for BPM ........................................................... 65 5 The BPM Transformation .................................................................... 83 PART II The BPM Roadmap 6 Introduction to the BPM Roadmap ..................................................... 95 7 The BPM Strategy ............................................................................... 101 8 The BPM Set-up .................................................................................. 113 9 The BPM Transition ............................................................................ 157 10 Continuous Improvement ................................................................... 219 11 Supporting Activities ........................................................................... 227 12 Summary ............................................................................................. 247 PART III Business Process Platform — the Enabler for BPM 13 The Value of Bringing BPM and BPP Together ..................................... 251 14 Arla Case Study ................................................................................... 269 15 SAP´s View on Business Process Management ..................................... 285 16 Summary ............................................................................................. 315 PART IV Experiences and Conclusion 17 Wyeth Pharmaceuticals: In Pursuit of Process Excellence ..................... 319 18 Conclusion .......................................................................................... 341 Appendices A List of Abbreviations ........................................................................... 347 B Typical Questions ................................................................................ 351 C Summary of Experiences ..................................................................... 365 D Bibliography ........................................................................................ 381 E Authors ............................................................................................... 389