I could not, of course, accept your resignation without some explanation. I took her aside and said,"Paulette, you must understand that I can't accept your resignation. You mean a great deal to me and to this company, and you are important to the success of this restaurant as I am."I repeated this in front of the entire staff, and I invited her to my home and reiterated my confidence in her with my family present.
"Talk to people about themselves," said Disraeli, one of the shrewdest men who ever ruled the British Empire."Talk to people about themselves and they will listen for hours."
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