account not found

Question

account not found

Tammy Dozorec 0

my account is showing as not found yet i was billed

Stefan Blom 352.3K Reputation points MVP Volunteer Moderator

2026-09-21T17:49:58.9833333+00:00

You may have more than one Microsoft account and you should check all of them. Try your various e-mail addresses at https://account.microsoft.com/services and see if you find something (@outlook.com, @hotmail.com, and third-party e-mail addresses such as @gmail.com).

In addition, you will have to investigate any purchases you may have made from third-party sellers such as Google and Apple.

If you are sure that you have no records of the subscription, your credit card may be compromised, and you need to contact your bank.

See also https://support.microsoft.com/en-us/accounts-billing/how-to-investigate-a-billing-charge-from-microsoft.
Tammy Dozorec 0 Reputation points

2026-09-21T18:17:20.6066667+00:00

its a business account, i can reset the password but nothing else works

Thanks but the you tube video doesnt help and because i cant log in none of the other instructions work either.

2 answers

Your answer

Stefan Blom 352.3K Reputation points MVP Volunteer Moderator

2026-09-21T17:49:58.9833333+00:00

You may have more than one Microsoft account and you should check all of them. Try your various e-mail addresses at https://account.microsoft.com/services and see if you find something (@outlook.com, @hotmail.com, and third-party e-mail addresses such as @gmail.com).

In addition, you will have to investigate any purchases you may have made from third-party sellers such as Google and Apple.

If you are sure that you have no records of the subscription, your credit card may be compromised, and you need to contact your bank.

See also https://support.microsoft.com/en-us/accounts-billing/how-to-investigate-a-billing-charge-from-microsoft.
Tammy Dozorec 0 Reputation points

2026-09-21T18:17:20.6066667+00:00

its a business account, i can reset the password but nothing else works

Thanks but the you tube video doesnt help and because i cant log in none of the other instructions work either.

Answer 1

Stefan Blom 352.3K MVP Volunteer Moderator

its a business account, i can reset the password but nothing else works

Thanks for the clarification. I missed the fact that this is a business account.

You should be able to contact business support; see https://support.microsoft.com/en-us/support/ . This assumes that you are the local admin for your business subscription, or that you can get help from an admin.

0 comments

Answer 2

Chris-D 1,515 Independent Advisor

Hi Tammy,

Thank you for sharing your concern.

To assist you more effectively, could you please provide the following information?

If possible, could you also provide a screenshot of the “account not found” message, including the page or application where it appears?
Are you trying to sign in with a personal Microsoft account or a work or school account?
What Microsoft product or subscription were you billed for?
Did you purchase the subscription directly from Microsoft or through a third party, such as Apple, Google, or a retailer?
Do you have another email address that may have been used for the purchase, or did you receive an order confirmation or billing email?

For your security, please do not post your password, full payment card number, bank statement, or any other sensitive information publicly.

Please feel free to share the information in the comment below. Once I have it, I'll be better positioned to guide you through the next steps.

I look forward to hearing your thoughts.

Note: Follow the steps in the forum documentation to enable email notifications if you want to receive email notifications related to this topic.

Tammy Dozorec 0 Reputation points

2026-09-21T17:46:05.2933333+00:00

The error code when i try to put in the code from the google authenticator app is as follows

.onmicrosoft.com

Error Code:

Request Id:

Correlation Id:

Timestamp:

Moderator note: personal information removed
Tammy Dozorec 0 Reputation points

2026-09-21T17:46:43.38+00:00

here is a screenshot
Tammy Dozorec 0 Reputation points

2026-09-21T17:49:12.1333333+00:00

My screenshot keeps getting deleted because i am violating community standards

the invoice did go to another email address, and it was purchaesd through microsoft. I am so frustrated with AI i want to smash my phone.

I called in and opened a ticket but i missed the call because of a delivery and they want me to respond to a email that i cant receive because i dont have access to this account.
Stefan Blom 352.3K Reputation points MVP Volunteer Moderator

2026-09-21T18:28:22.76+00:00

@Tammy Dozorec

I undeleted your previous Comment. Sometimes, the spam filter is rather aggressive in the forum.

It is often not easy to tell exactly what caused the deletion, but, just in case, I removed anything that resembles personal info from your Comment.