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OVERVIEW
Transform case management with customizable automated workflows, AI-powered knowledge services, and engaging omni-channel experiences for exceptional service delivery.
Boost productivity with intuitive workflows
Simplify case management while enhancing visibility and efficiency across your organization’s service delivery processes.
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AUTOMATED WORKFLOWS
Easily create and manage workflows with intuitive drag-and-drop functionality.
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DETAILED INSIGHTS
Monitor team performance through comprehensive reports, activity feeds, and interactive dashboards.
Deliver outstanding experiences and better service quality
Equip your team with the tools they need to improve case resolution speed, service quality, and knowledge utilization.
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KNOWLEDGE AUTOMATION
Automatically display relevant articles to support efficient and accurate case resolutions.
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SERVICE ACCURACY
Leverage real-time data capture for precise issue management and resolution.
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CASE AUTOMATION
Use automated features like pre-filled details to save time and reduce errors
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INTELLIGENT SELF-SERVICE
Deflect routine requests with AI-powered self-service capabilities for faster fulfillment and issue resolution.
Adapt quickly to changing business demands
Empower your organization with tools that increase agility and collaboration in your digital workplace.
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INTELLIGENT WORKFLOWS
Tailor experiences and create workflows to deliver self-service solutions that meet evolving business needs.
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AUTOMATED PROCESSES
Reduce manual tasks with automated workflows for common requests and knowledge-based self-service articles.
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BETTER EXPERIENCES
Ensure employees perform their work with minimal disruptions and deliver high-impact results efficiently.
How we support customers
Learn how BMC Helix supports you at every turn.
How we support customers
Learn how BMC Helix supports you at every turn.
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What our customers are saying
In addition to expanding our BMC Helix investments for ITSM, we are planning to use the generative AI capabilities in BMC Helix to optimize our processes while delivering better customer service. We’re impressed by its promise to recover faster from potential service outages and use insights to automate our remediation efforts.
Rubén Ávila Calvo
Chief Technology Officer, Applus+
Analyst Report
See what experts have to say about BMC Helix Digital Workplace
Learn how modern ITSM solutions can improve your bottom line
DIVE DEEPER
Explore related resources
Datasheet
BMC Helix Business Workflows
Discover how BMC Helix Business Workflows streamlines service delivery, automates processes, and enhances experiences. Learn how to drive efficiency, scale operations, and empower teams.
White Paper
Superior Customer Experiences Start with Digitalization and Advanced Technologies
Discover how to scale services, streamline processes, and enhance experiences. Learn how case tracking, automation, and knowledge sharing drive excellence and transformation.
White Paper
Integrations Made Easy
Learn how to integrate and automate business workflows across systems with BMC Helix. Learn how seamless connectivity boosts efficiency, scalability, and self-service automation for back-office teams.
