Nightfall Documentation
  • Sensitive Data Protection
  • Data Security Posture Management
  • Data Exfiltration Prevention
  • Data Encryption
  • Firewall for AI
  • Welcome to Nightfall Documentation
  • Release Notes
    • Release Notes 2025
    • Release Notes 2021-2024
  • Introduction
    • Why Cloud DLP?
    • Introduction to Nightfall
    • Nightfall Overview
    • Cloud-native DLP vs. CASB
    • How Nightfall Works
    • Reasons to Choose Nightfall
    • Benefits of Nightfall
  • Compliance
    • How Nightfall Fits into Compliance Frameworks
    • ISO 27001 Compliance + DLP
    • SOC 2 Compliance + DLP
    • PCI Compliance + DLP
    • PHI Detector - More on Nightfall's HIPAA Compliance Detector
  • Getting Started
    • Installing Nightfall
  • Nightfall Detection Platform
    • Overview
    • Detectors
    • Choosing a Nightfall Detector
      • Compliance Use Cases
      • Data Protection Use Cases
    • Nightfall Detector Glossary
      • Secrets Detection
    • Creating Custom Detectors
      • Creating Dictionary Detector
      • Create File Type Detector
      • Create File Fingerprint Detector
      • Create Regular Expression Detector
      • Extend a Nightfall Detector
    • Create Detection Rules
    • Detection Platform Overview
    • Evaluating Detection
    • Creating Policies
      • Selecting Integration
      • Scope of the Policy
      • Detection Rules
      • Advanced Settings
      • Name and Risk Score
    • Historical Scan Detection Rules
    • Regex Library
    • Detection Platform FAQs
      • How can I reduce false positives in my findings?
      • What do different “Confidence Levels” mean?
      • What file types will Nightfall scan for sensitive data? What are the limitations?
      • How do I use Context Rules?
      • How do I use Exclusion Rules?
      • Does Nightfall have a regex library I can choose from?
      • Why does Nightfall sometimes miss to report SSN, credit card number, and so on?
      • Why does the Password Detector Report False Positive Zoom Password Findings?
  • Nightfall Detection & Policy Templates
    • Detection Rules
    • Nightfall Sample Data Sets
  • Dashboard and Events
    • Nightfall Dashboard
    • Sensitive Data Protection Events
      • Filtering Events
      • Event Filter Operators
      • Applying Actions on Events
      • Applying Bulk Actions on Events
      • Event Status
      • Deduplication and Automatic Resolution of Events
  • Setting up Alert Platforms
    • Nightfall Alert Platforms
    • Setting up Slack as an Alert Platform
    • Setting up Jira as an Alert Platform
    • Setting up MS Teams as an Alert Platform
  • Operationalizing Nightfall DLP
    • Playbook
    • Informing & Coaching Business Users
    • Alert Management Guiding Principles
    • Integrating with Security Tools
      • Integrating with SIEM
        • Integrating with Microsoft Sentinel
      • Creating Dashboards for Nightfall Alerts in Splunk
      • Creating Dashboards for Nightfall Alerts in Sumo Logic
      • Sending Alerts to Microsoft Teams
    • Frequently Asked Questions (FAQs) for End-Users
  • Nightfall Integrations
  • Nightfall for Slack
    • Nightfall for Slack: Quick Start
    • Getting Started With Nightfall for Slack
      • Requirements
        • Requirements for Nightfall DLP for Slack Enterprise
        • Requirements for Nightfall DLP for Slack Pro and Slack Business+
      • Installing Nightfall for Slack
        • Installing Nightfall DLP for Slack Enterprise
        • Installing Nightfall DLP for Slack Pro and Business+
    • Configure Alerts for Slack
    • Configuring Policies for Slack Pro and the Slack Business+ Editions
      • Slack Pro and Business+ App Selection
      • Configure Scope for Slack Pro and Slack Business+
      • Configure Detection Rules for Slack Pro and Slack Business+
      • Configure Automated Actions in Slack Pro and Slack Business+
      • Configure Advanced Settings in Slack Pro and Slack Business+
      • Risk Configuration in Slack DLP for Slack Pro and Slack Business+ Editions
      • Manage Events for Slack
    • Configuring Policies for the Slack Enterprise Edition
      • Slack App Selection
      • Configure Scope for Slack Enterprise
      • Select Detection Rules for Slack Enterprise
      • Configure Automated Actions in Slack Enterprise
      • Configure Advanced Settings for Slack Enterprise
      • Risk Configuration for Slack Enterprise
      • Manage Events for Slack Enterprise
    • FAQs
      • Can I redact sensitive message content in Slack?
      • Nightfall for Slack Pro vs Enterprise
        • Upgrading from Slack Pro to Enterprise
      • Can we customize the alert messages sent in Slack?
      • Can I Disable Detection in Private Channels or DMs?
      • What types of channels does Nightfall scan? Does Nightfall scan shared channels?
      • I am unable to view a sensitive message or file from the Nightfall alert channel.
      • Upon Slack installation, why am I seeing a 400 error mentioning a "Restricted Action"?
      • I send a sensitive message, edit it, and then admin applies the Redact action. What is the outcome?
      • How do I re-install Nightfall DLP for Slack Pro Edition?
      • How do I re-install Nightfall DLP for Slack Enterprise Edition?
  • Nightfall for GitHub
    • Getting Started
      • Requirements
      • Install Nightfall for GitHub
      • Configure Alerts for GitHub
    • Configure Policies for GitHub
      • GitHub App Selection
      • Configure Scope for GitHub
        • Use Regular Expressions to Exclude GitHub Directories
      • Configure Detection Rules for GitHub
      • Configure Advanced Settings for GitHub
      • Configure Risk Score for GitHub
    • Manage GitHub Events
    • Remediation on Nightfall for Github
  • NIGHTFALL FOR GOOGLE DRIVE
    • Getting Started
      • Requirements
      • Install Nightfall for Google Drive
      • Enable Google Drive Labels
      • Configure Alerts for Google Drive
    • Configure Policies for Google Drive
      • Google Drive App Selection
      • Configure Scope for Google Drive
      • Configure Detection Rules for Google Drive
      • Configure Advanced Settings for Google Drive
      • Risk Score for Google Drive
      • Manage Google Drive Events
  • Nightfall for Confluence
    • Getting Started
    • Install Nightfall for Confluence
      • Configure Alerts for Confluence
    • Configuring Policies for Confluence
      • Confluence App Selection
      • Configure Scope for Confluence
      • Configure Detection Rules for Confluence
      • Configure Advanced Settings for Confluence
      • Configure Risk Score for Confluence
      • Manage Confluence Events
    • FAQs
      • Page Restrictions
  • Nightfall for jira
    • Getting Started
    • Install Nightfall for Jira
      • Configuring Alerts for Jira
    • Configure Policies in Nightfall for Jira
      • Jira App Selection
      • Configure Scope in Nightfall for JIRA
      • Select Detection Rules in Nightfall for JIRA
      • Configuring Advanced Settings in Nightfall for JIRA
      • Configure Risk Score for Jira
      • Manage Jira Events
  • Nightfall for Microsoft 365
    • Getting Started
      • Microsoft 365 Requirements
      • Setting up Directory Sync
      • Setting up Microsoft Tenant
        • Update App Selection for a Registered Tenant
    • Nightfall for OneDrive
      • Configure Alerts for OneDrive
      • Nightfall Policies for OneDrive
        • OneDrive App Selection
        • Configure Scope for OneDrive
        • Configure Detection Rules for OneDrive
        • Configure Advanced Settings for OneDrive
        • Risk Score for OneDrive Policies
        • Manage OneDrive Events
    • Nightfall for Microsoft Teams
      • Configure Alerts for Microsoft Teams
      • Configure Policies for Microsoft Teams
        • Select Integration in Microsoft Teams
        • Configure Scope for Microsoft teams
          • Scope for Personal Chats
          • Scope for MS Teams Channels
        • Configure Detection Rules in Microsoft Teams DLP
        • Configure Advanced Settings in Microsoft Teams
        • Risk Score in Microsoft Teams Policies
        • Manage Microsoft Teams Events
  • Nightfall for Gmail
    • Overview
    • Install Nightfall DLP for Gmail
      • Configure Content Compliance Rules
        • Create Content Compliance Rule - Monitoring
        • Configure Content Compliance Rule - Quarantine
        • Configure Routing Rules - SMTP Relay Settings
    • Configure Alerts for Gmail
    • Nightfall Policies for Gmail
      • Gmail App Selection
      • Configure Scope for Gmail
      • Configure Detection Rules for Gmail
      • Configure Advanced Settings for Gmail
      • Configure Risk Score for Gmail
      • Manage Gmail Events
    • Remediation on Nightfall for Gmail
  • Nightfall For Salesforce
    • Overview
    • Getting Started
      • Install Nightfall DLP for Salesforce
      • Upgrade Nightfall DLP for Salesforce
      • Configure Alerts for Salesforce
    • Nightfall Policies for Salesforce
      • Salesforce App Selection
      • Configure Scope for Salesforce
      • Configure Detection Rules for Salesforce
      • Configure Advanced Settings for Salesforce
      • Risk Score for Salesforce
      • Manage Salesforce Events
    • FAQs
  • Nightfall for Zendesk
    • Getting Started
      • Requirements
      • Install Nightfall DLP for Zendesk
      • Configure Alerts for Zendesk
    • Configure Policies for Zendesk
      • Zendesk App Selection
      • Configure Scope for Zendesk
      • Configure Detection Rules for Zendesk DLP
      • Configure Advanced Settings in Zendesk
      • Risk Score for Zendesk
      • Manage Zendesk Events
  • Nightfall for Notion
    • Getting Started
      • Requirements
      • Steps
    • Install Nightfall for Notion
      • Verification of Notion Installation
    • Configure Alerts for Notion
    • Configure Policies for Notion
      • Notion App Selection
      • Configure Detection Rules for Notion
      • Configure Advanced Settings for Notion
      • Risk Score for Notion
      • Manage Notion Events
  • NIGHTFALL FOR Generative AI Applications
    • Overview
    • Install Nightfall for GenAI apps
      • Install Nightfall DLP on Individual Devices
      • Install Nightfall DLP Across Organization
    • Configure Alerts for ChatGPT
    • Creating ChatGPT Policies from Nightfall Console
      • ChatGPT App Selection
      • Configure Detection Rules for ChatGPT
      • Configure Advanced Settings for ChatGPT
      • Risk Score for ChatGPT
    • Nightfall Browser Plugin Deployment Guide
    • GenAI Safe Usage and Data Protection Policy
  • Developer Section
    • Nightfall Firewall for AI
    • Nightfall Playground
  • Settings
    • Users and Roles
      • Authentication Options
    • Role Based Access Control (RBAC)
      • Security Analyst Role
      • Policy Manager Role
      • Security Events Manager Role
      • Security Operations Manager Role
      • System Administrator Role
    • Directory Sync
      • Add Microsoft Entra ID to Nightfall
      • Google Workspace Directory Service
      • Add Okta to Nightfall
    • Custom Branding
    • Customer Referral Program
  • Frequently Asked Questions (FAQs)
    • How long does it take to deploy Nightfall?
    • How do I deploy Nightfall?
    • What are some unique points about Nightfall that I should know?
    • Which languages does Nightfall support?
    • How does Nightfall yield time savings for my team?
    • Nightfall vs Legacy DLP: What's the difference?
    • How does Nightfall make my organization more secure?
    • Nightfall vs CASB: What's the difference?
    • Nightfall vs E-Discovery: What's the difference?
    • How does Nightfall classify data?
    • What types of data does Nightfall classify?
    • Does Nightfall scan unstructured data?
    • Does Nightfall require data to be already tagged?
    • How do I learn more about and test out Nightfall?
    • Using Service Accounts with Nightfall
    • Which permissions are required for each integration?
    • Where can I find active user counts for each SaaS application protected by Nightfall?
    • In the Atlassian Marketplace, why does it show that the Nightfall app is not approved in security?
    • How can I estimate the data volume that Nightfall needs to scan?
    • How can I check the Platform Status of Nightfall
  • Login to Nightfall
  • Contact Nightfall
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  1. Nightfall for Zendesk

Getting Started

This guide will help you to get started with installing and integrating Nightfall DLP for Zendesk.

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Last updated 8 months ago

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Before you get started with configuring Nightfall DLP for Zendesk, you must install the app.

Requirements
Installing Nightfall for Zendesk
Adding Zendesk instances in Nightfall